Returns Information

Returns policy

We aim to always deliver high quality products that are in good working order and undamaged. However, occasionally there may be issues with our products that mean they need to be returned.

If your product is damaged, faulty or does not match the product that you ordered then please contact us within 14 days of receiving your product by emailing joeycoleman@colemangroup.co.uk or calling 01832 272868. We will arrange collection and return followed by either a full refund, including any shipping costs, or by sending you a replacement free of charge.

If you decide that you no longer require your products then please send your products back to us within 14 days of receipt.

Please send your parcel to: Colemans of Oundle, 10 New Street, Oundle, PE8 4EA.

You will need to pay the return shipping costs if there is no fault with the products and they must be in a resaleable condition. We would recommend that you send your products back by registered post so that you have proof of postage, as we cannot be held responsible for any parcels that go missing during return transit.

You can also return your unwanted products to your nearest store within 14 days and we will process your refund within 7 days. Please take your order confirmation with you as proof of purchase.

Refunds will be issued within 7 calendar days of us receiving your return.

Printer returns

For any faulty or damaged printers, we will require you to ring the printer manufacturer in order to gain a fault number and then we will send you a returns label and arrange the collection of the faulty machine. We will then either issue you with a full refund or send you a replacement.

Printers that are in good working order and have not been opened will be eligible for a full refund. Printers that are in good working order but have been taken out of the box and assembled will be subject to a 35% restocking fee again the value of the return.

Office furniture returns

For any faulty or damaged furniture products, we offer a free replacement part service so if you have a problem with your furniture item please email joeycoleman@colemangroup.co.uk within 3 days of receiving your furniture letting us know the issue and the part this refers to. We are fully committed to resolving any issues straight away.

Returns that are in good working order will be subject to a 35% restocking fee against the value of the return. They must be dissembled and returned in the original packaging. We cannot accept built or part built returns.

Product recalls

Your safety is very important to us. In the extremely rare circumstances that we need to recall a product, we will get in touch with you to arrange collection of the product and we will issue a full refund.

Your statutory rights are not affected by our returns policy. For our full returns policy please see section 16 of our T&Cs